Shipment and Return Policy

1. SHIPPING & DELIVERY RESPONSIBILITY

• Coverage: We currently ship orders only within India.
• Processing Time: As our products are handmade, please allow 7 to 10 business days for shipment.
• Accuracy: The customer is responsible for providing a complete and accurate shipping address (including Landmark) and a valid mobile number.
• Re-shipping: If a package is returned due to an incorrect address or unreachability, the customer is liable for additional re-shipping charges.

2. CANCELLATION POLICY

No Cancellations: Once an order is placed, it cannot be canceled or modified. This is confirmed via a mandatory checkbox agreement at checkout.

3. RETURN, REFUND, & UNBOXING REQUIREMENT

• No Returns/Exchanges: Due to the handmade nature of crochet items, we follow a strict NO-RETURN and NO-EXCHANGE policy.
• MANDATORY UNBOXING VIDEO: To claim any damage during transit, an unboxing video is mandatory. The video must be:
  • Uncut and unedited.
  • Clearly show the shipping label.
  • Show the opening of the package from start to finish.

Without a valid unboxing video, no claims for damage or missing items will be entertained.

4. PRODUCT VARIATION

Colors and textures may vary slightly from website images due to the handmade nature of products and digital screen settings.